Paid an ad platform fee or Power User subscription by mistake?
All citizens can receive one Ad Platform Fee refund, and one Power User Subscription refund annually, without penalty to their account.
You can get a quick refund on a charge that was made to your credit card or PayPal in the last 30 days, so long as you haven't received a refund of that type of charge in the past 12 months.
There are no negative consequences to your account for receiving a refund: You get your money back AND you keep your earnings
To receive a refund, visit www.empowr.com/refunds
Refunds requested through the above link, will be available in your account as an Early Cash Out. If your client would like to cash out, they need request the cash out once the refund has been added to their balance (usually within 48 hours).