On empowr, buyers can be confident they will receive the items they purchased because of the buyer protection features that are in place.
Every seller on empowr has a rating based on the feedback they’ve received from previous sales. As a result, sellers are expected to provide the best experience for their customers, as future buyers are more likely to purchase from a highly rated seller, over one with poor customer feedback.
Once a sale is made, the amount of that purchase is marked as pending until the buyer is happy with the outcome of the sale, and has marked the item as received.
If, for whatever reason, a buyer is not happy with their purchase, they have the ability to get a refund by disputing the purchase. The dispute is then mediated between the buyer and seller’s Success Coaches to ensure a fair outcome is achieved.